Custom Charter

At the Library of the University of Kurdistan Hewlêr we will always endeavour to exceed your expectations as outlined in our Service Level Agreement, with the expectation that this behaviour will also be extended by all customers to each other and our staff.

Service Guarantees  You can expect:

  • Prompt, courteous service
  • Helpful well-trained staff who will treat you with respect and in a culturally appropriate manner; and preserve your data confidentially
  • Fair and equitable access to our collections, services and programmes
  • Collections which aim to meet your course/research needs, are well-maintained and accessible
  • An information service which is responsive to your needs and provides access to resources beyond the library’s walls
  • Convenient hours of opening
  • Prompt responses to your enquiries, comments or complaints
  • Clear and accurate information regarding library policies

We promise to always communicate with you accurately and concisely and further promise that:

  • Library staff will respond to recommendations, suggestions and complaints within University guidelines
  • The Library will review all its services and products annually

Please consult Library staff if you have any queries about these matters.